Shop Policy

Shop Policy

Pin Grading System

Pins are handmade and therefore flaws are inevitable. Backs and sides of pins are not graded

A Grade pins are pins that I have deemed to be the best of the batch. These pins may have 2-3 minor flaws.

B Grade pins may have more prominent and noticeable flaws.

C Grade pins have severe flaws in ways that impede the overall design/function of the pin.

Shipping Policy

All domestic orders have a flat rate shipping fee of $5 

All international orders have a flat rate shipping fee of $15. It is the buyer’s responsibility to handle any export/import and VAT fee that may apply to your order. I am not responsible for any refunds because of these fees. As of now, I can only offer first class international USPS shipping and cannot offer insurance on international orders.

Refunds/Returns

All sales are final. If you need to make a change to your order such as a change of address, please contact me as soon as possible for assistance. Once a package is shipped, I cannot make any changes. Partial refunds, returns, or exchanges will be provided only for products with manufacturing defects.

Please make sure to read through my grading guide and all other product details before making a purchase.

 

If the address on your receipt is wrong, I am not obligated to refund/replace your order once your order has been shipped. Please make sure the address you put in is correct.

 

I am not responsible for stolen, damaged, or lost packages. Please make sure you keep track of your package via the tracking number. Once a package is shipped, I am no longer responsible for it, USPS is (if it says “delivered”, there is nothing we can do). You are responsible for contacting USPS.

 

 

 

Customs & Fees

The customer is responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.

By placing an order with Seiso Studios, you have read and agreed to these terms and conditions.